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There are missing products in cobby

If a product is not visible in cobby, this can have different reasons:

1. The product filter in cobby is set to "active products only" and the missing product is disabled.​

You can find help for this problem in The product filter in cobby in case 3.

2. The product type of the missing product is "Downloadable" or the product type is self-created.​

These types are not available in cobby and therefore not supported.

3. Your product database is out of sync with cobby.​

Such problems can arise when changes are made to products by extensions that do not use the Magento model or when manual changes are made directly in the product database. Then cobby cannot recognize that there was a change to the product and no change is transmitted to us. Since cobby 1.38, cobby also transfers during synchronization only products for which a change was detected since the last synchronization. We can provide a short-term solution by discarding our product database to your store, so that all products are transferred once. The synchronization will then take longer. If you want this, contact us via info@cobby.io.

In the long run, you (or your developers/agency) can make sure that any extensions inform cobby when a change has been made to products. The code needed for this can be found in the article cobby API requests and events.