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How to Manage Billing

Access and manage your cobby billing information, payment methods, and invoices.

Prerequisites​

  • Workspace owner access
  • Active cobby subscription

Access Billing Portal​

  1. Log in to the cobby portal at app.cobby.io.

    Login Screen

  2. Go to Settings → Billing Portal.

Result: The billing portal displays your subscription and payment information.

Billing Portal Overview

Update Payment Method​

Note: This only works for credit card payments. For SEPA direct debit changes, contact support.

  1. In the billing portal, locate the Payment method section.

    Payment Method Section

  2. Click Add payment method.

  3. Enter your new credit card details.

  4. Save the changes.

Result: Your new payment method is saved and will be used for future charges.

Update Billing Information​

  1. In the billing portal, locate the Billing Information section.

    Billing Information

  2. Update your email address, address, or tax ID as needed.

  3. Save the changes.

Result: Your billing information is updated and will appear on future invoices.

Download Invoices​

  1. In the billing portal, scroll to Billing history.

    Billing History

  2. Click the download icon next to the invoice you need.

Result: The invoice or payment receipt downloads to your computer.

Common Issues​

Cannot change SEPA payment method?

  • SEPA direct debit changes must be made through support
  • Contact support@cobby.io with your new account details

Need to update your subscription plan?

Invoice missing or incorrect?

  • Check the billing history for all available invoices
  • Contact support@cobby.io if you cannot find an expected invoice