Troubleshooting

Step-by-step guides to diagnose and fix common cobby issues.

Connection and Installation Issues

• Fix Connection Issues - Resolve SSL/TLS connection problems
• Fix Secure Connection Errors - Troubleshoot HTTPS security errors

Excel Add-in Issues

• Fix cobby Not Showing in Excel - Resolve add-in visibility and loading issues
• Fix Excel Settings Issues - Resolve configuration problems

Data Synchronization Issues

• Fix Import Data Not Updating - Resolve issues when import completes but data doesn't change
• Fix Frontend Sync Issues - Resolve storefront data sync problems
• Fix Missing Products - Troubleshoot product visibility issues
• Fix Missing Attributes - Resolve attribute synchronization problems
• Fix Slow Product Saving - Improve product save performance

User Interface Issues

• Fix Empty Category Pane - Resolve category tree display problems

Related Resources

• Error Codes Reference - Complete list of error codes and their solutions
• Installation Troubleshooting - Installation-specific issues