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How to Abort a Sync in Shopware 6

This guide shows you how to abort a synchronization process when your Shopware 6 shop is stuck in the Indexing state.

Problem​

Your Shopware 6 shop shows an Indexing state in the cobby Portal and the sync process appears to be stuck. This can happen when:

  • The Shopware indexer is taking longer than expected
  • A network interruption occurred during sync
  • The shop server became unresponsive during the process

Prerequisites​

  • Access to the cobby Portal (app.cobby.io)
  • A Shopware 6 shop connected to cobby
  • The shop state shows Indexing or appears stuck

Steps​

1. Open the cobby Portal​

  1. Go to app.cobby.io.
  2. Log in with your credentials.
  3. Select your workspace.

2. Navigate to Shop Settings​

  1. Click Settings in the left sidebar.
  2. Click Shop to open the shop management page.

3. Abort the Sync​

  1. Click the Actions dropdown in the top-right corner of the shop card.
  2. Select Abort from the dropdown menu.

Abort Sync in Shopware 6

  1. Confirm the action if prompted.
  2. Wait for the process to complete. The shop state will change from Indexing to Active.
warning

Aborting a sync will stop the current indexing process. Any incomplete data synchronization will need to be re-triggered manually.

4. Continue Normal Operations​

After aborting, you can:

  1. Run a Resync — Click Actions → Resync to re-synchronize your shop data.
  2. Continue working — If the shop state shows Active, you can continue using cobby normally.

When to Use This Feature​

SituationAction
Sync stuck for more than 10 minutesAbort and retry
Need to make urgent changesAbort, make changes, then resync
Server maintenance requiredAbort to safely disconnect
Error messages appearingAbort and check shop connectivity

Troubleshooting​

Abort button is not available​

  • The shop may not be in an indexing state. Check the current state indicator.
  • Refresh the page and try again.
  • Contact cobby support if the issue persists.

Shop still shows Indexing after abort​

  • Wait a few seconds and refresh the page.
  • Check your network connection.
  • Try logging out and back into the portal.

Data inconsistencies after abort​

  • Run a full resynchronization to ensure all data is properly synced.
  • Check the job history for any error messages.